greytHR displays the complete attendance data for an employee on the Attendance Info page after processing the swipes, leave, holidays, and attendance regularization. There may be situations where you may find that your employees' swipe details are not reflected in greytHR’s Employee Swipe section, but the swipes are available in the Biometric Database System. In such cases, you need to ensure that
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Your employee's access card numbers are updated correctly on greytHR and these numbers are not duplicated for any other employee.
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Also, the available swipe is within the Shift In Margin associated with each shift based on the shift timings because swipes captured for the employee before their shift timings will not be available on greytHR.
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You need to ensure that your Greytip Astra service is in running status. You can check the status on Astra Configuration Page by navigating to the Leave Information Employee Swipes tab.
If you get an Error message "Greytip Astra is not Running", you need to restart the Greytip Astra application. Greytip Astra Service will stop automatically every time the windows operating System upgrade happens
Click on the below video link to know how to restart your Greytip Astra service.