How can I chat with Bella and raise a support ticket?

To chat with Bella, perform the following actions: 

1. In the Welcome page of greytHR, click Chat with Bella. Bella opens.

2. Click Chat with Bella to begin chatting with Bella. Click Explore to know how Bella works. 
   Note: If you click explore and would like to return & begin chatting with Bella, click Skip to chat.

3. In Type Something text box, type your question. 
   Example: How to do payroll processing? 

4. Bella initiates searching for the articles and shows you with the relevant results. 

5. If you have found the right article, you can give the feedback by clicking Yes. If you would like to continue searching the articles, you can click, No, I want to search again.

6. In Type Something text box, you can initiate search again by typing your question or keywords. Example: grant leave 

7. If you have found the right article, you can give the feedback by clicking Yes. If you would like to contact the support team, click No, raise a ticket. Simultaneously, you can also continue searching with Bella.

Note: If you ask Bella with a specific question, the search works based on the question format and the keywords. The relevant articles are fetched and shown from our articles database. If there are no relevant articles, Bella will show an option to Raise a ticket, or you can continue searching for articles with different keywords.