How can I chat with Bella and raise a support ticket?

To chat with Bella and raise a support ticket, perform the following actions: 

1. On the greytHR Admin login, click Chat with Bella. A chat window appears.
2. In the Type Something text box, you can initiate a search by typing your question or keyword. Bella initiates searching for the articles and shows you the relevant results. 
3. Click Yes if you have found the right article. If you continue searching the articles, click No, I want to search again.
4. Click I want to raise a ticket to raise a support ticket. How can we help you? pop-up appears.
5. In the Question text box, enter the brief description of your question.
6. In the Details description box, enter specific details of your question.
   Note: The details must contain at least 50 characters.
7. Click Upload File to upload the file related to your question. The dialog box appears.
8. Browse to the folder, select the file and click Open.
   Note: Only TXT, DOC, DOCX, XLS, XLSX, GIF, JPG, PNG, ZIP and PDF files are accepted.
9. From the Category dropdown list, select the category of your question.
10. From the Sub Category dropdown list, select the subcategory of your question.
11. From the Type of Query dropdown list, select the required query for your question.
12. In the CC Email text box, enter the email id of a person whom you want to keep in CC. 
13. Click Submit to submit the support ticket.

Related Links:

• Video - To learn more about greytHR, click here.
• Documentation - To read more about the Admin portal, click here.
• Product Update - To read our product update, click here.