To raise a trouble ticket, perform the following steps:
- On your Home page, click Helpdesk. The Helpdesk page opens.
- Click New Request to raise a new ticket. The New Request window opens.
- From the Category drop-down list, select the required category.
- Under Subject, enter a subject for the ticket.
- Under Description, enter a detailed description of the ticket.
- Click Attach File to attach ticket-related files if required.
- From the Priority drop-down list, select the priority.
- Click Submit. A message appears displaying that Your ticket has been successfully submitted.