You can change the reviewer for help desk tickets from the Help Desk Reviewers page. To change the reviewer, perform the following actions:
- Navigate to Settings icon > System Settings > Help Desk Reviewers. Help Desk Reviewers page opens.
The Help Desk Reviewers page lists the reviewers for each category of a Help Desk query or Help Desk Ticket. You can assign a Reviewer and Reviewer's Manager for each individual category.
- Click Edit icon against the category whose Reviewer you want to change. Modify Help Desk Reviewers page opens.
- From the Reviewer drop-down list, select the required Reviewer.
- Click Save to save the changed Reviewer.