How can I view my teams’ helpdesk requests?

To view your team’s helpdesks requests, perform the following actions:

1. On your Home page, click Tasks > Review.  The Review page opens.
2. Point to LETTER and click Helpdesk. Under the Active tab, you can view all the pending helpdesk requests raised by your team.
   Note: You can view the helpdesk requests if you are an approver. If you are not an approver, your team’s helpdesk requests are sent for approval to the approver.

Related Links:

• Video - To watch the videos on the ESS portal, click here.
• FAQs-  To read more FAQs about the ESS portal, click here.