How can employee create a helpdesk ticket?

To create a helpdesk ticket, perform the following actions:

1. From your greytHR ESS login, click Helpdesk. The Helpdesk page opens.
2. Click New Request to raise a ticket. The New Request window appears.
3. From the Category dropdown list, select the relevant category.
4. In the Subject text box, enter a short description of your requirement.
5. In the Description text box, enter detailed information about your requirements.
6. Click Attach File to attach any screenshot or document related to the ticket.
7. From the Priority dropdown list, select the priority of your request.
8. Click Submit to create a helpdesk ticket.

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Related Links:

❓FAQs- To read more FAQs about Helpdesk Ticket, click here.

📃Documentation- To read more about Helpdesk Ticket, click here.

▶Video- To watch videos on the ESS portal, click here.

📢Product Update- To read about the product update, click here.