A helpdesk ticket, also known as a support ticket or service ticket, is a record or documentation of a customer's request for assistance or support.
- Resolved ticket: It is a situation where the admin has fulfilled the requirement and marked the ticket as resolved. A resolved ticket still requires the confirmation to move it to a close ticket.
- Closed Ticket: When a ticket is marked as "closed," it usually indicates that the entire support process for that particular issue or inquiry has been completed.
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