Resolved ticket is a ticket where your admin has fulfilled your requirement and marked the ticket as resolved. A resolved ticket still requires your confirmation to move it to a close ticket.
You can either re-open a resolved ticket or mark it as closed. This depends on your requirement. If your requirement is fulfilled, mark the ticket as closed. If the issue is not resolved yet, you can re-open the ticket.
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- Video - To watch the videos on the ESS portal, click here.
- Documentation - To read more about the ESS portal, click here.
- FAQs - To read more FAQs about the ESS portal, click here.