How can I add a category for help desk tickets?

To add a category for help desk tickets, perform the following actions

1. Navigate to Settings icon > System Settings > Help Desk > Help Desk Category. The Help Desk Category page opens.
2. Click Add Category. The Add Category form opens.
3. In the Description box, enter the details for the category you are adding.
4. In the Response Time text box, enter the number of days it should maximum take for a member to respond. 
5. In the Escalation Period text box, enter the number of days after which the ticket should be escalated.
6. Select Enabled to enable the category immediately.
7. Click Save to save and enable the newly created category.

Related Links:

• Documentation Page - To learn more about generating reports from our documentation page, click here.
• Product Update - To read our product update, click here.
• Video - To learn more about the greytHR application, click here.