A helpdesk request of an employee refers to a formal or informal communication made by an employee to the helpdesk or IT support team of an organization, seeking assistance or resolution for a technical issue, software problem, hardware malfunction, or any other IT-related concern.
To withdraw the helpdesk request in mobile application, the employee must perform the following actions:
- From the greytHR mobile application, navigate to Explore > Helpdesk. The Helpdesk screen appears.
- Tap the Pending tab. A list of requests appears.
- Select the required request and tap the Withdraw option available in each request. The Withdraw Request pop-up appears.
- Tap Confirm to withdraw your request.
❓FAQs- To read more FAQs about Mobile Application, click here.
📃Documentation- To learn more about Helpdesk page, click here.
▶Video- To watch the video on raising a helpdesk request, click here.
📢Product Update- To read about the product update, click here.